MANZELHUB – PRIVACY POLICY

This Privacy Policy explains how ManzelHub ("ManzelHub", "we", "us", "our") collects, uses, stores, and protects personal information when you access or use our website, tools, services, or interact with Raahi, our AI-powered concierge licensed exclusively for use within the ManzelHub real estate platform.

By using the Platform, you consent to the practices described in this Privacy Policy.

If you do not agree, you should stop using the Platform immediately.

1. Who We Are & How to Contact Us

ManzelHub

Dubai, United Arab Emirates

Email: info@manzelhub.com

ManzelHub is the operator of the Platform and the controller of the personal data collected through it.

Raahi is a separately developed AI concierge, owned and architected by its creator and licensed exclusively to ManzelHub for use within the real estate sector.

2. Information We Collect

We collect only the information required to operate our services, support user experience, connect users with agents, and enable Raahi to function effectively.

A. Information You Provide

• Name, email, phone number
• Account registration details
• Agent licensing details (for Agent accounts)
• Property listings you submit (images, descriptions, video, pricing, property attributes)
• Messages you send to agents or to ManzelHub
• Inputs you type into Raahi (free-text questions, instructions, preferences)

B. Information Collected Automatically

• IP address
• Browser type, device type, operating system
• Cookies and analytics identifiers
• Interactions with listings, search filters, or platform features
• Approximate location (if enabled)

C. Information From Third Parties

• Public regulatory sources (e.g., RERA license verification)
• Analytics tools (aggregated behavioral data)

We do NOT collect:

• Payment details
• Call recordings
• WhatsApp logs
• Biometric or sensitive data (unless you provide it voluntarily — discouraged)

3. How We Use Your Information

A. Providing and Operating the Platform

• Account creation and login
• Displaying and managing property listings
• Connecting users with agents
• Maintaining platform performance and security

B. Operating Raahi (AI Concierge)

Raahi uses your inputs to:

• Answer questions
• Suggest relevant properties
• Provide general informational guidance
• Improve your overall platform experience

Raahi is informational, not advisory and may sometimes generate inaccurate responses.

You remain solely responsible for decisions made based on Raahi's output.

C. Improving the Platform & Raahi

Anonymized user interactions, including Raahi prompts, may be used for:

• AI model improvement
• System performance enhancement
• Abuse detection
• Feature development
• Search and relevance optimization

D. Marketing (Optional)

We may use your contact data to send updates or promotional messages.

You may unsubscribe anytime.

E. Legal & Safety Requirements

Your information may be used to:

• Prevent misuse or fraud
• Enforce our policies
• Respond to regulatory requests when required by law

4. How Raahi Handles Data

A. What Raahi Receives

• Free-text inputs typed by you
• Context about your platform usage (non-personal where possible)

B. Storage & Improvement

Raahi may store anonymized versions of:

• Prompts
• System interactions
• AI performance data

This is solely to improve Raahi's quality and reliability.

C. Your Responsibility

Raahi accepts free-form text.

You must avoid submitting:

• Passport or ID numbers
• Bank or card details
• Medical or sensitive personal data
• Passwords or confidential documents

5. When We Share Your Information

We share data only when necessary and only to parties bound by confidentiality or data protection obligations.

We may share limited data with:

• Agents (when you inquire about a listing)
• Service providers (hosting, analytics, email delivery)
• Regulators (if legally required)
• Potential business successors (in case of merger/acquisition)

We do NOT share your data with:

• Third-party advertisers
• External marketing networks
• Unrelated companies
• Social platforms (unless you choose to share)

6. Data Security

We employ appropriate technical and organizational measures to safeguard your information, including:

• Encryption
• Access controls
• Secure hosting
• Employee confidentiality obligations

While no system is completely secure, we take all reasonable steps to protect your data.

7. Data Retention

We retain personal data only as long as necessary.

• Account data: until you request deletion
• Listings: until removed or expired
• Analytical data: typically 12–24 months
• Raahi interactions: anonymized and may be retained for ongoing improvement

You may request deletion anytime.

8. Your Rights

Depending on applicable laws, you may request:

• Access to your data
• Corrections to inaccurate data
• Deletion of your data
• Objection to marketing
• Withdrawal of consent
• Export of your data

Contact info@manzelhub.com to submit a request.

9. Children

ManzelHub is not intended for minors.

We do not knowingly collect data from children.

10. Third-Party Links

External links may lead away from ManzelHub.

We are not responsible for their privacy practices.

11. Updates to This Policy

We may update this Privacy Policy from time to time.

If updates are significant, we may notify users.

The latest version will always appear on this page with its updated date.

12. Contact Us

For any privacy-related questions, concerns, or requests:

ManzelHub

Dubai, United Arab Emirates

Email: info@manzelhub.com